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At J & E’s request, Dun and Bradstreet conducted a past performance evaluation on our company. In keeping with its standard practices, Dun and Bradstreet contacted customers by phone using a list of 20 customer points of contact. The customers who participated in the survey were asked to rate our performance in seven critical areas on a scale of 1 (exceeds expectations) to 5 (below expectations). The table below shows our overall average score and the average score received for each of the seven factors rated. We are proud that to have received our highest rating – a near-perfect score – for the attitude of our employees.

Factor

Rating
1 is high

5 is low

Overall satisfaction with company performance

1.35

Delivery of promised products/services in promised time periods

1.44

Responsiveness to problems

1.33

Level of quality of purchased products or services

1.22

Promised cost versus total cost of delivered products/services

1.38

Level of ongoing service to support/enhance purchase products/services

1.44

Actual quantities delivered versus quantity ordered

1.50

Attitude of employees about company and toward customer

1.11